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About Twine
Twine is an AI assistant tool designed to help businesses manage missed calls and follow up with potential clients. When a call is missed, Twine automatically messages the customer, determines their service requirements, and books them on the business owner's calendar. Twine seamlessly integrates with your existing phone system, ensuring that missed calls are properly handled. Its advanced AI capabilities enable it to perform various actions on your behalf, such as booking appointments, sending payment links, and requesting customer reviews, all through SMS. This AI tool takes the stress out of managing client bookings by turning missed calls into valuable opportunities. It provides 24/7 service, ensuring that business inquiries are addressed promptly, regardless of time or location. Twine also prompts customers to provide reviews after service completion, helping to enhance your business's online reputation.In terms of pricing, Twine offers a simple flat fee per month without any commissions. It can be fully integrated with your calendar and existing booking software, streamlining your administrative tasks effortlessly.
Pros
- Manages missed calls
- Automatic follow-up messages
- Determines customer's service needs
- Bookings on business owner's calendar
- Integrates with existing phone system
- Appointments booking capability
- Sends payment links
- Requests customer reviews
- SMS communication24/7 service availability
- Invites for post-service reviews
- Enhances online business reputation
- Simple flat monthly fee
Cons
- No mobile app available
- Limited to SMS communication
- No multilingual support
- Lacks call recording feature
- No CRM integration
- Offers only flat fee pricing
- No third-party app integrations
- No live agent transfers
- No email follow-up feature